The first Malagasy call center that (truly) understands travel !
Your customers won't hear the difference.
-
Your field, our expertise.
Our agents speak excellent English and French and are trained by experts to meet the specific technical and human needs of tourism.
-
Competitive rates.
Control your costs without compromising on quality and never miss a call again. Your customers travel with peace of mind 24/7.
-
A social impact.
Want to change the world? Promote job creation and impact the lives of dozens of people from the comfort of your office.
What we do
-
Single-channel customer service
Online only
Incoming calls
Bookings on the B2B or B2C website
Air/Train/Car/Hotel/Ferry
No GDS required
-
Multichannel customer service
Online & Offline
Incoming and outgoing calls
Reservations via calls/emails/chat or B2B/B2C website + GDS
Air/Train/Car/Hotel/Ferry
GDS required
-
Advanced customer service
Online & Offline 24/7, 365
Incoming and outgoing calls
VIP treatment / Specific requirements / Complex requests
Bookings via calls/emails/chat or B2B/B2C website + GDS
Air/Train/Car/Hotel/Ferry
-
Our agents build their own expertise in practice.
-
A significant reduction in your unprocessed request rate.
-
An efficient and humane approach that was greatly appreciated by our contacts.
Mireille GUEDE
Wézon !
“You are welcome,” that is what Wézon means in Mina, a dialect of Togo, the country I come from.
As a mother of 3 boys and an active woman, after 12 years working in an agency specializing in business tourism, I decided to make my travel expertise and customer service skills available to my clients.
Through this company I wish to transmit strong values that come from my family: knowing how to welcome, being attentive and giving the best of oneself to delight one's guests.
Excellence, proactivity and flexibility are the promises we uphold within our company.
We are also implementing concrete development actions with Malagasy civil society through a local partner association .
Type and enter!
Welcome to Wézon, this is our story.
Why Madagascar ?
It was during a trip in 2012 that I fell in love with Madagascar and made a shocking observation: Less than 55% of the working-age population holds a formal job, leaving many talented people without stable career prospects and in a situation of great insecurity.
However, the time zone, the cost of living and the multiple languages spoken make it a prime location for qualified call centers.
Living there for two years allowed me to understand local realities and also to build a reliable and solid network of partners. This significant advantage enables me to limit staff turnover and ensure consistent service quality.
We are on a mission.
More than just offering low prices at any cost, we are on a mission to improve the lives of thousands of people. Wézon is them.
Any question ? Check out our FAQ …
-
The time difference with France is +1 hour in summer (from the end of March to the end of October) and +2 hours in winter (from the end of October to the end of March) . If it is 10:00 AM in Paris in August, it is 11:00 AM in Antananarivo.
-
Our agents are fully proficient in Amadeus and can be quickly and efficiently trained on any other GDS.
-
Our CEO and lead trainer draws her experience from 12 years in the business tourism sector.
-
Vos données ne craignent rien, nous prenons toutes les dispositions en matière de sécurité.
